Shipping & Delivery

Last updated: November 8, 2026

Every Jerz Hub jersey travels to you at no charge. This page sets out how an order moves from the moment you pay to the moment the parcel reaches your door: how long we take to get it ready, which countries we deliver to, how long the carrier usually needs, how tracking works and what happens when a parcel is slow, lost or arrives damaged. It covers all orders placed on jerzhub.shop, whether you bought one blank practice top or a full set of custom jerseys with names and numbers for a whole squad. If something here does not answer your question, write to [email protected]; we reply within 24 hours on business days.

1. Where Jerz Hub delivers

We currently deliver to four countries: the United States, Canada, Australia and New Zealand. Checkout only offers these destinations, so if your country does not appear in the address form, we are not able to send an order there yet. We would rather be clear about that up front than accept a payment we cannot fulfil. If you live somewhere else and would like us to add your country, drop us a line; we keep a list of requests and it helps us decide where to go next, although we cannot promise a date.

Within those four countries we deliver to home addresses, workplaces, school and club addresses, and any other street address where someone or a mailbox can receive a parcel. If you are ordering for a team, it often helps to use the address of the coach or team manager who will hand out the jerseys, so the whole set arrives in one place. Please check apartment, unit or suite numbers carefully, because a missing unit number is one of the most common reasons a carrier returns a parcel to sender.

Some remote or hard-to-reach areas can take longer than the usual window, and a few carrier services do not reach every post office box or military address. If you need delivery to a P.O. box, APO, FPO or a similar address, please email us before you order so we can tell you whether the carrier we use can reach it.

2. What shipping costs

Shipping is free. That is true for one jersey and for twenty, for a blank top and for a fully personalised jersey, and for every one of the four countries we serve. There is no order minimum to reach and no coupon to type in: the free method is applied automatically, and the shipping line at checkout shows $0 before you pay. We do not add handling fees, packing fees or fuel surcharges later. The total you see when you place the order is the total we charge.

3. Delivery times

Delivery time has two parts. First we get your order ready, which takes 1-3 business days. Most of our jerseys are made for you once you order, because each one carries the name, number and sizes you chose, so this stage covers producing the jersey, checking the details you entered on the product page and packing it. Then the parcel is handed to the carrier, and transit takes 7-14 business days. Added together, most orders arrive within roughly 8 to 17 business days of purchase.

Business days are Monday to Friday and do not include public holidays. An order placed on a Friday evening or over a weekend starts its count on the next business day. These figures are estimates that hold for most parcels, not a guaranteed delivery date: carrier volume around holidays and at the start of sports seasons, severe weather and customs checks for international parcels can all add days that are outside our control. When you have a game day, a tournament or a team photo coming up, we recommend ordering with the full window in mind and leaving a little extra room.

Ordering for a deadline

We do not currently sell an express or rush service, so every order follows the same timeline. If you have a fixed date, count back at least 17 business days from it before you order. You are welcome to email us before buying and tell us the date; we will tell you honestly whether the usual window is likely to make it. We would rather say “this is tight” than have a team turn up without its shirts.

4. Where orders ship from

Jerz Hub orders ship from the USA. For customers in Canada, Australia and New Zealand this means the parcel crosses a border on its way to you, and it goes through the normal customs process of your country. Our business address is 9071 Fanega Court, Elk Grove, CA 95758, US. That is our business contact address; it is not a shop or pick-up point, and orders cannot be collected in person.

5. Tracking your parcel

As soon as your order is handed to the carrier, we email a shipping confirmation with a tracking number and a link. Tracking can take a day or two to show the first scan, because carriers often scan a parcel only when it reaches their first sorting site. If your tracking has not moved for several business days, that usually means it is between scan points rather than lost. You can check progress at any time on our Order Tracking page with your order number and email address.

If you did not receive a shipping email within 3 business days after your order, look in your spam or promotions folder first, then contact us with your order number. We will resend the tracking details or tell you exactly where your order is in the process.

6. Customs, duties and taxes

Orders to Canada, Australia and New Zealand are international shipments. Import duties, taxes and fees are set by the destination country, not by Jerz Hub, and whether any are charged depends on the destination country, the value of the order and the rules in force at the time. Our checkout does not add sales tax, import duty or customs charges to your order. If your customs office or carrier asks for a payment on delivery, it is collected by them under local rules. If you are unsure what may apply to you, your local customs authority is the best source; you are also welcome to ask us and we will help where we can.

US orders are domestic and do not pass through customs.

7. Delayed parcels

Sometimes a parcel takes longer than the estimated window. If your order is past the usual total time and the tracking has stopped moving, email us with your order number. We will contact the carrier, look into what happened and keep you updated. If the parcel cannot be found, we will help you with a replacement or a refund; see the next section. Please do not open a payment dispute before contacting us, because a dispute can freeze the order and slow down the fix we could offer straight away.

8. Lost, damaged or wrong parcels

If tracking shows a parcel as delivered but you cannot find it, please check with neighbours, building reception, the team manager or anyone else at the address, and look around porches and parcel lockers. Carriers sometimes mark a parcel delivered a little before it actually arrives, so waiting one more business day can also help. If it still has not turned up, contact us and we will help, including opening a trace with the carrier.

If a parcel arrives damaged, or if a jersey arrives with a name, number or size that does not match what you entered on the product page, email us with your order number and a photo of the item and the label. We will make it right with a replacement or a refund, and you will not pay for any return postage. When we made a mistake on a personalised jersey, we remake it with the correct details at no cost to you.

How long you have to report a lost or damaged parcel, and the exact steps the carrier needs, can depend on the carrier and the destination. Rather than set a fixed cut-off here, we ask you to contact us as soon as you notice the problem, and we will help you through it.

9. Addresses and changes

Please enter your delivery address carefully at checkout, including the full street name, number, unit, city, state, province or region, and ZIP or postcode. We ship to the address on the order. If you spot a mistake, email us straight away: address changes can be made within 24 hours of placing the order, before production starts. After that, the parcel may already be on its way. Our Cancel or Change an Order page explains the 24-hour window in full.

If a parcel comes back to us because the address was incomplete or the carrier could not deliver it, we will contact you to confirm the correct address and send it again, or arrange a refund.

10. Split shipments and multi-jersey orders

Larger orders, such as a set of custom jerseys for a team, are normally packed together. Occasionally items in the same order are ready at different times and travel in more than one parcel. If that happens, you will receive a tracking number for each parcel, and shipping stays free on all of them. Please wait until every parcel has arrived before counting your order as incomplete, and check all the shipping emails.

11. Packaging

Jerseys are folded and sent in a protective mailer or box sized for the order. For team orders, we try to keep the order tidy so that names and numbers are easy to sort when the set arrives. Please open the parcel carefully with scissors kept away from the fabric.

12. Returns and refunds

Shipping is only half of the story. If something does not fit or you change your mind, you have 60 days from delivery to send it back, and change-of-mind returns come with a free return label from us. Refunds are sent within 7 days of receiving your return. Full details are on our Returns & Exchanges Policy and Refund Policy pages. To choose the right size first time, use our Size Guide.

13. Questions about shipping

Most shipping questions are answered quickly when you include your order number, the email used at checkout and a short description of what you see in tracking. Email [email protected] or use our Submit a Ticket form. We reply within 24 hours on business days. Many common questions are also covered in our FAQs and the Help Center.

Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US · [email protected]