Contact Us

Last updated: November 8, 2026

Questions about a jersey, a size, a name you want printed or an order you have already placed all come to the same inbox: [email protected]. Jerz Hub supports customers by email only, and we answer every message within 24 hours on business days. Writing by email means you get a clear, written answer you can keep, and it lets us look up your order properly before we reply. This page explains how to reach us, what to put in your message so that one reply settles it, and which help page answers each common question straight away.

Before you write: the fastest answers

Many questions already have a full answer on one of our help pages. Pick your topic below to go straight there; if the page does not solve it, email us and mention which page you read so that we can pick up from there.

What to include in your email

A message that contains the right details can usually be answered in a single reply. Depending on your question, please include:

• Your order number, found in your confirmation email, for anything about an existing order. Putting it in the subject line helps us find it straight away.
• The email address used at checkout, if you are writing from a different address.
• The jersey and sport, or simply a link to the product page, for questions before you buy.
• Exact personalisation text if you want to change it: write the name and number in capitals exactly as they should appear, and say which field each one belongs to.
• Photos, if something arrived damaged, misprinted or different from the page. A photo of the whole jersey and a close-up of the problem is ideal.
• Measurements of a jersey you already own, if you want help choosing a size. The Size Guide shows how to take them.

Never send card numbers, security codes or passwords by email. Jerz Hub will never ask you for them, and nobody who works with our support inbox needs them to help you.

Questions before you order

Not sure which cut suits your sport, whether a hockey jersey fits over pads or how long a name can be? Ask before you buy. Tell us the sport, who will wear the jersey and any sizes you already know, and we will point you to the right style and size. If you are deciding between two sizes, send us the chest width and length of a jersey you own and like; that comparison is more reliable than a general size label.

Questions about personalisation

Every custom jersey is printed with exactly the text entered in the fields on its product page. We do not send a proof or mockup before production, so if you are unsure how something will look, for example a long surname or a number with a leading zero such as 00, email us before ordering and we will explain how the layout handles it. You may enter your own name, a family name, a nickname or a squad name you have invented. We cannot print the names or logos of real teams, leagues, schools or brands; the reasons are set out in our Intellectual Property Policy.

Changing or cancelling an order

Time matters here. Orders can be cancelled or changed within 24 hours of being placed. Put your order number and the word “Change” or “Cancel” in the subject line, then state exactly what should change. We confirm by email once the update is made. After 24 hours the jersey may already be in production; if we can no longer change it, we explain your options, including the 60-day return. The full process is on Cancel or Change an Order.

Problems with a delivered order

If a jersey arrives damaged, misprinted, in the wrong size or different from what you ordered, email us with your order number and photos. We will reply within 24 hours on business days and put it right, whether that means a replacement, an exchange or a refund. If the tracking shows a parcel as delivered but you cannot find it, check with neighbours and around the delivery point first, then write to us and we will help. Refunds are sent within 7 days of a return reaching us; see the Refund Policy.

Returns and exchanges

You have 60 days to return a jersey. For a change of mind we send a free return label, so there is nothing to pay for postage. Email us with your order number and the reason for the return, and tell us if you would like a different size, a refund or store credit. Store credit never expires. Please wait for our reply and the label before posting anything; parcels sent without one can be hard to match to your order. The steps are explained on the Returns & Exchanges Policy page.

Group orders

Coaches, team parents and league organisers often need several jerseys at once, sometimes across more than one sport. Each jersey can carry its own name and number. For a small group, add one jersey per player to your cart and fill in the fields each time. For a larger roster, email us first with the sport, the style, how many players and the sizes you expect, and we will help you organise it so that every name and number goes in correctly. A simple spreadsheet or a list in the email body works well.

Writing a clear subject line

A good subject line helps your email reach the right place quickly. Some examples that work well:

• “Order 1234 – change number from 7 to 17”
• “Order 1234 – return, size too small”
• “Question before ordering – hockey jersey over pads”
• “Group order – 14 softball jerseys, adult and youth sizes”
• “Order 1234 – parcel not arrived”

Then use the body of the email to give the details listed above. One email per order keeps things simple; if you have two separate orders, it is fine to mention both in one message as long as both numbers are included.

When we need more information

Sometimes we need to ask a follow-up question before we can help, for example to confirm which jersey in an order you mean, or to see a clearer photo of a printing issue. When that happens, simply reply to our email rather than starting a new one, so the whole conversation stays in one thread. We answer replies within the same 24-hour business-day window.

Business days

Business days are Monday to Friday, excluding public holidays in the United States. Messages sent at the weekend are answered on the next business day. Delivery estimates, order preparation times and the 7-day refund window are explained on the relevant policy pages linked above.

If you did not receive our reply

If 24 business hours have passed and you have not heard from us, check your spam or junk folder for a message from [email protected]. Adding our address to your contacts helps future emails land in your inbox. If there is still nothing, send your message again or use the Submit a Ticket form, which records the request against your email address.

Feedback and suggestions

We like hearing which sports, cuts and colours you would like to see next, and what would make ordering easier. Send ideas to the same address. We read every message, even when a suggestion does not need a reply.

Questions about delivery outside the United States

We ship free to Canada, Australia and New Zealand as well as the United States, with the same 1-3 business day preparation time and 7-14 business days in transit. Parcels to Canada, Australia and New Zealand cross a border, and any import duties or taxes depend on the destination country’s rules. If you have a question about a parcel to one of these countries, include the full delivery address and your order number, and we will help as far as the carrier’s tracking allows. OWNER_CONFIRM: who pays import duties.

Questions about payment

Payment methods are shown at checkout and explained on our Payment Methods page. If a payment did not go through, or you see a charge you do not recognise, email us with the date, the amount and the email address used at checkout. Do not include card numbers.

Questions about gifts

Jerseys with a name and number make personal gifts. If you are ordering for someone else, you can enter their delivery address at checkout. Tell us in your email if the order is a gift and you have a question about timing, keeping in mind the 1-3 business days of preparation and 7-14 business days of transit. If the recipient needs a different size, the 60-day return window and free change-of-mind label apply in the same way.

Questions about blank jerseys

Blank jerseys have no name, number or logo. If you are buying them for a practice squad or a club that decorates its own jerseys, email us with the sizes and quantities you have in mind and we will help you check availability before you order.

Accessibility

If any part of our site is hard to use with a screen reader, keyboard or other assistive technology, email us and describe what happened. We will help you complete your order by email and work on fixing the problem.

We are always glad to hear from players, coaches and parents, whatever the sport and however small the question.

Privacy of your messages

We use what you send only to answer your question and handle your order. Customer photos are deleted 30 days after delivery of the related order. More detail is in our Privacy Policy.

Our business details

Jerz Hub
9071 Fanega Court
Elk Grove, CA 95758, US
Email: [email protected]

Please do not post returns to this address. If a return is needed, we send you a label with the correct return address. OWNER_CONFIRM: return address shown on labels.

Response times at a glance

• Emails and tickets: answered within 24 hours on business days.
• Order changes and cancellations: accepted within 24 hours of placing the order.
• Order preparation: 1-3 business days before shipping.
• Delivery: 7-14 business days to the US, Canada, Australia and New Zealand.
• Refunds: sent within 7 days of receiving your return.

Thank you for choosing Jerz Hub. Whatever your sport, we are happy to help you get a jersey that carries your name and your number.