Privacy Policy

Last updated: November 8, 2026

Jerz Hub sells custom and logo-free sports jerseys through jerzhub.shop. To make and deliver a jersey with your name and number on it, we need some information about you. This Privacy Policy explains, in plain language, which information we collect, why we need it, who we share it with, how long we keep it and what choices and rights you have. The business responsible for your information is Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US. You can reach us about privacy at [email protected]; we reply within 24 hours on business days.

1. Information you give us

• Order details: your name, email address, billing address and delivery address, and the products, sizes and options you choose.
• Personalisation: the text you type into the fields on a product page, such as a name and a number for the back of a jersey. This is usually a first name, last name or nickname, and may belong to someone else, such as a player on your team. Please only enter names you have permission to use.
• Account details: if you create an account, your email address, password (stored in a scrambled, hashed form) and order history.
• Messages: what you write to us by email or through our Submit a Ticket and Contact Us forms, including any photos you attach, for example of a fit issue or a damaged parcel.

2. Information collected automatically

When you visit jerzhub.shop, our servers and the software that runs the store record basic technical information: your IP address, browser type, device type, the pages you open and the time of the visit. The store also uses cookies, small files saved in your browser, to keep items in your cart, remember that you are logged in, protect forms against misuse and keep the site working. Section 7 explains cookies in more detail.

3. Payment information

When you pay, your card or account details are handled by the payment provider shown at checkout. Jerz Hub does not receive or store your full card number or security code. We receive confirmation that a payment was approved, the amount, and limited details that help us match the payment to your order and handle refunds.

4. Why we use your information

• To fulfil your order: to produce jerseys with the names, numbers and sizes you chose, pack them and send them to your address. This is necessary to perform our contract with you.
• To communicate about your order: confirmation, shipping and tracking emails, and replies to your questions.
• To handle returns, refunds and cancellations under our Returns & Exchanges Policy and Refund Policy.
• To keep the store secure: to detect fraud, spam and misuse, and to protect customers and our business.
• To improve the store: to understand which pages work and fix problems, using technical information.
• To meet legal obligations: for example keeping order and accounting records as required by law.

We only send marketing emails if you have agreed to receive them, and every marketing email contains a link to unsubscribe. Order and service emails are not marketing and will still be sent while an order is active.

5. Who we share information with

We share information only as needed to run the store:

• Production and fulfilment partners who make, print and pack your jerseys, who receive the product, options, personalisation text and delivery details.
• Carriers who deliver your parcel, who receive your name, address and, where needed for delivery updates, your email.
• Payment providers who process payments and refunds.
• Hosting and technical providers who host the website, deliver its pages and send email on our behalf.
• Authorities where the law requires it, for example customs authorities for international parcels, or to respond to lawful requests.

These parties may only use your information to provide their service to us or as the law requires. We do not sell your personal information, and we do not share it with third parties for their own advertising.

6. International transfers

Jerz Hub is based in the United States and our orders ship from the USA. If you live in Canada, Australia or New Zealand, your information is processed in the United States and, where our service providers operate elsewhere, in those countries. We use providers who protect information with appropriate measures.

7. Cookies

We use cookies that are needed for the store to work, such as the cart, checkout, login and security cookies. Without them you could not place an order. The site may also use basic cookies or similar tools to measure how pages perform. You can block or delete cookies in your browser settings; if you block the necessary ones, the cart and checkout will not work. If we add optional analytics or advertising cookies in the future, we will update this policy and, where the law requires it, ask for your consent first.

8. How long we keep information

• Order records are kept for as long as needed for returns, warranty questions, accounting and legal requirements.
• Photos you send us for support, such as a picture of a fit issue or damage, are deleted 30 days after delivery of the related order.
• Support messages are kept while they are needed to help you and for a reasonable period afterwards, in case the same issue comes back.
• Account data stays until you ask us to close the account, apart from order records we must keep.
• Store credit balances never expire, so we keep the records needed to honour them.

9. Your rights and choices

Depending on where you live, you may have the right to:

• ask what personal information we hold about you and receive a copy,
• ask us to correct information that is wrong or incomplete,
• ask us to delete your information, unless we must keep it for a legal reason or an open order,
• object to or limit certain uses, and unsubscribe from marketing at any time,
• complain to your local privacy regulator.

To use any of these rights, email [email protected] from the address linked to your order or account. We may ask for details to confirm your identity before acting. We will not treat you differently for exercising your rights.

California residents

Jerz Hub is based in California. California residents may request to know which categories of personal information we collected, the purposes and the categories of recipients, and may request deletion or correction. We do not sell or share personal information for cross-context behavioural advertising as those terms are defined in California law. Send requests to [email protected].

Canada, Australia and New Zealand

Customers in these countries have rights under their local privacy laws, including access and correction. Contact us by email and we will respond within the time the applicable law sets.

10. Security

Our site uses an encrypted HTTPS connection on every page. Access to order information is limited to the people and providers who need it to fulfil and support orders. No system can be perfectly secure, so please use a strong, unique password for your account and tell us straight away if you think your account has been misused.

11. Children

Many of our jerseys come in youth sizes and may carry a young player’s name and number. Orders, however, must be placed by an adult, such as a parent, guardian or coach. We do not knowingly collect personal information directly from children under 13. If you believe a child has given us information, contact us and we will delete it.

12. Personalisation text about other people

When you order for a team, you may enter other people’s names and numbers. We use this text only to make and deliver the jerseys and to support the order. Please make sure the players or their parents are happy for their names to be printed. We do not publish personalisation text or use it for marketing.

13. Links to other sites

Our site may link to other websites, such as a carrier’s tracking page. Their privacy practices are their own, so please read their policies when you visit them.

14. Changes to this policy

We may update this policy when our store, our providers or the law changes. The date at the top shows the latest version. If a change is significant, we will make it clear on this page.

16. A worked example

To make this concrete, here is what happens to the information in a typical order. Sam orders two custom baseball jerseys for her children, with their first names and numbers on the back, to be delivered to her home in Ontario. At checkout she gives her name, email, billing and delivery address. The payment provider processes her payment; we receive confirmation, not her card number. We pass the products, sizes, names, numbers and delivery address to the partner who makes and packs the jerseys, and the delivery details to the carrier. Sam receives a confirmation email and later a tracking email. Because the parcel goes from the USA to Canada, the carrier shares the details customs needs. One jersey is too small, so Sam emails a photo; we send a free return label and refund her within 7 days of receiving the return. Her photo is deleted 30 days after delivery of the order. Her order record stays for accounting and in case she has a question later. She never receives marketing email, because she did not sign up for it.

17. Automated decisions

We do not make decisions about you based only on automated processing that have legal or similarly significant effects. Fraud checks by payment providers may be partly automated; if a payment is declined, you can contact us or your provider for help.

18. Do Not Track and browser signals

Because we do not use cookies for cross-site advertising, we do not track you across other websites. Where your browser sends a global privacy control signal, we treat it as a request not to sell or share personal information, which we do not do in any case.

19. Closing your account

You can ask us to close your Jerz Hub account at any time by emailing [email protected] from the address on the account. We remove your login and saved addresses, and keep only the order records the law requires and any store credit records needed to honour a balance you still hold. If you have an open order or return, we finish it first and then close the account.

15. Contact

Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US · [email protected]. Related pages: Terms of Service, Payment Methods, Help Center.