Payment Methods

Last updated: November 8, 2026

This page explains how paying for a Jerz Hub order works: where you see the available payment options, when your payment is taken, what currency we charge in, how we keep the payment step safe and what to do if a payment fails. It is written to be accurate rather than promotional, so it describes only what our checkout actually does. If you have a question that is not covered here, email [email protected] and we will reply within 24 hours on business days.

1. Which payment methods you can use

The payment methods available for your order are the ones displayed in the payment section of our checkout page. We show them there, rather than as a list of logos on every page, because the checkout is the only place that reflects exactly what can be used for your order at that moment. If no option suits you, or if the checkout does not show a payment option at all, please contact us before trying again and we will tell you what is available.

We do not take payment by phone, by text message, by social media message or by direct bank transfer requested in an email. If you ever receive a message asking you to pay for a Jerz Hub order outside our checkout, do not pay it, and forward it to [email protected].

2. Currency and pricing

Our prices are listed in US dollars, and orders are charged in US dollars wherever you live. If you pay from Canada, Australia or New Zealand, your bank or payment provider converts the amount into your own currency at its rate and may add its own conversion or foreign transaction fee. Those fees are set by your provider, not by Jerz Hub, so it is worth checking with them if you are unsure.

The price of each jersey is shown on its product page. Where you add optional personalisation, such as a name or number on the back, any add-on charge for a filled field is shown on the product page and in your cart before you pay. Leaving an optional field empty adds nothing to the price.

3. What your total includes

Your order total is made up of the price of each item plus any personalisation add-ons you chose, minus any valid discount. Shipping to the United States, Canada, Australia and New Zealand is free with no minimum, so there is no shipping line to pay. Our checkout does not add sales tax. For orders delivered to Canada, Australia or New Zealand, import duties or taxes may be charged by the destination country or the carrier on delivery; these depend on the destination country and are not collected at our checkout. Our Shipping & Delivery page has more on this.

4. When you are charged

Your payment is taken when you place the order and the payment provider approves it. You will receive an order confirmation email with the order number and a summary of the items, personalisation details and total. Keep that email; it is your record of the purchase and you will need the order number for any change, cancellation or return.

If you cancel within 24 hours of ordering, you receive a full refund within 7 days of the cancellation being confirmed. See Cancel or Change an Order.

5. Keeping payments safe

Every page of jerzhub.shop is served over an encrypted HTTPS connection, which you can confirm by the padlock symbol in your browser’s address bar. When you pay, your payment details are entered into, or processed by, the payment provider shown at checkout. Jerz Hub does not see or store your full card number or security code. We only receive confirmation that the payment was approved and basic information needed to match the payment to your order.

To protect yourself, always check that the address bar shows jerzhub.shop before entering details, keep your browser up to date and avoid paying on shared or public computers. If anything about the payment step looks unusual, stop and contact us.

6. If a payment fails

A payment can be declined for many reasons: a typo in the billing details, a card limit, a security check by your bank, or a temporary problem with the provider. If it happens:

1. Check the billing address and details you entered and try again once.
2. If it is declined again, contact your bank or provider; they can tell you why and approve the payment if it was a security block.
3. If you are still unable to pay, email us. Do not keep retrying many times, as repeated attempts can trigger further blocks.

A declined payment does not create a paid order, and no jersey is put into production until a payment is approved. If you are charged but receive no confirmation email, please do not order again straight away; email us first so we can check, which avoids a duplicate order.

7. Duplicate or unexpected charges

If you see two charges for one order, or a charge you do not recognise, contact us with the date and amount. Some providers show a temporary hold that disappears on its own, but we will check our records and, if there is a genuine duplicate, refund it within 7 days of confirming it.

8. Discount codes

When a discount code is available, it is entered in the coupon field of the cart or checkout and the reduction is shown before you pay. Codes cannot be applied after an order has been placed. Only one code can be used per order unless the code says otherwise. We do not run countdown timers or limited-stock pressure tactics, so there is never a need to rush a payment.

9. Team, school and club purchases

Team managers and clubs pay through the same checkout as any other customer. If your organisation needs an invoice or a receipt with specific details, such as the club name in the billing field, enter it in the checkout billing section or email us after ordering and we will send a receipt from your order record. If your organisation has a purchasing process we cannot meet through the checkout, please email us before ordering and we will tell you honestly whether we can help.

10. Refunds back to your payment method

Refunds always go back to the method used to pay, or to Jerz Hub store credit that never expires if you ask for it. We send refunds within 7 days of receiving a return, or within 7 days of confirming a cancellation. After that, your provider needs its own time to show the money. The full rules are in our Refund Policy and Returns & Exchanges Policy.

11. Disputes

If something goes wrong with an order, please contact us before opening a dispute or chargeback with your provider. We reply within 24 hours on business days and can usually fix the issue sooner. Your rights with your provider stay the same either way.

12. Your data

We use the billing and contact information you give at checkout to process the order, deliver it and provide support. How we handle that information, who receives it and how long it is kept is explained in our Privacy Policy.

13. Frequently asked

Why do you not show payment logos on the site? Because the checkout is the accurate place to see what you can use for your order. We prefer not to show symbols for methods that might not be available to you.

Can I pay on delivery? No. Payment is taken when the order is placed.

Can I split a team order across several cards? One order is paid with one payment. Teams that want to pay separately can place separate orders for each player; shipping stays free on each.

Is my payment safe if I use a phone? Yes, the same HTTPS connection and payment provider are used on mobile and desktop.

Do prices change at checkout? No. The price shown in the cart, including any personalisation add-on, is the price you pay, apart from a discount you enter yourself.

15. Checkout step by step

1. Choose your jersey, size and options on the product page, and fill in any personalisation fields you want, such as a name and number. The live preview shows how the text will sit.
2. Add the item to your cart and review the cart. Each jersey shows the details you entered, and any add-on charge for filled fields.
3. Go to checkout and enter your contact details and delivery address in the United States, Canada, Australia or New Zealand.
4. Check the order summary: items, personalisation, $0 shipping and the total in USD.
5. Choose one of the payment options shown in the payment section and complete the payment with the provider.
6. Wait for the confirmation page and the confirmation email before closing the browser.

16. Receipts and records

Your confirmation email serves as your receipt. If you created an account, you can also see your orders in the account area. If you need a copy with different billing details for a club or school, email us and we will help. Please keep your order number for any later question about payments, refunds or returns.

17. Changes to payment options

The payment options shown at checkout may change over time as we add or update providers. This page will always describe how payments work in general, while the checkout shows the exact options available on the day you order. If you are waiting for a particular method, email us and we will tell you whether it is planned.

18. Security tips for team organisers

If you collect money from players or parents before placing a team order, keep that collection separate from your Jerz Hub payment and pay through our checkout only. We will never ask a team member to pay us directly by message. When you share the order confirmation with the team, you can remove your billing address and payment details from the forwarded email, as players only need the list of names, numbers and sizes. If anyone receives a message claiming to be from Jerz Hub and asking for payment, they should forward it to [email protected] and not pay it.

Payment questions the checkout itself does not answer, such as a provider that is not listed, are handled individually: contact us and we will help.

Paying for a jersey should be the easy part. If any step of our checkout is confusing, tell us what you saw, which device and browser you used and roughly when it happened, and we will look into it and improve the page.

14. Contact

Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US. Email [email protected] or use our Submit a Ticket form. We answer within 24 hours on business days. Our Terms of Service contain the full conditions of sale, and the Help Center collects answers on ordering, sizing and delivery.