Returns & Exchanges Policy

Last updated: November 8, 2026

Ordering a jersey online means guessing a fit before you can try it on, and choosing a name and number before you can see them on your shoulders. We want that guess to feel safe. This page explains how to send a Jerz Hub jersey back, how to swap it for another size, what we ask in return and who pays for postage. In short: you have 60 days from delivery, and if you simply changed your mind we still send you a free return label. Questions about the money itself, such as how and when your refund arrives, are covered on our Refund Policy page.

1. Who this covers

This policy applies to every product bought on jerzhub.shop: custom baseball, football, basketball, hockey and softball jerseys printed with the name and number you entered, and our logo-free blank jerseys with nothing added. It applies to orders delivered in the United States, Canada, Australia and New Zealand. It does not reduce any rights you have under the consumer law of the place where you live; where local law gives you more, that law applies.

2. The 60-day window

You may start a return at any time within 60 days of the day your parcel was delivered, as shown by the carrier tracking. That is long enough to wash and wear-test a jersey at practice, to wait for the rest of a team to try their sizes, or to decide that the colour you picked is not quite the one you wanted. You only need to contact us within the 60 days; we will then send you the return details.

3. Change-of-mind returns

Many shops refuse personalised clothing once it is made. We take a different approach: custom jerseys with your chosen name and number can be returned for change of mind within the 60-day window, just like blank jerseys. We also cover the cost of sending it back. When you ask for a change-of-mind return, we email you a free return label, so returning an item does not cost you postage.

For a change-of-mind return, we ask that the item comes back in a condition we could reasonably accept: not damaged, not altered, and free from stains, odours, pet hair and heavy wear. Trying a jersey on, wearing it briefly to check the fit and washing it once following the care label is fine. A jersey that has been through a full season of games, or cut, sewn or patched after delivery, may not be accepted for a change-of-mind refund. If you are not sure whether your item qualifies, send us a photo before you post it and we will tell you.

4. Exchanges for size or colour

The quickest route to a different size is usually to place a new order for the size you need and return the first jersey for a refund under this policy. That way the new jersey goes into production straight away and you are not waiting for the first one to reach us. If you prefer, email us and ask for an exchange instead; we will send a return label and, once the original is on its way back, arrange the replacement in the size or colour you choose. A replacement for a custom jersey is made fresh, so it follows the normal 1-3 business days to get ready plus 7-14 business days in transit.

Before ordering a replacement, please read our Size Guide and compare it with a jersey you already own that fits well. Telling us the chest width and length of that jersey in your email helps us suggest the right size.

5. When something is wrong with your order

If your jersey arrives damaged, has a print fault, shows a name or number that is different from what you entered on the product page, or is not the size or colour you ordered, that is our problem to solve. Email us with your order number, a short description and a photo of the issue. We will offer a replacement or a full refund, whichever you prefer, and you will not pay anything for return postage. In some cases we may not need the faulty item back at all; we will tell you if so.

Please check the spelling and numbers you type into the personalisation fields before checkout. We print exactly what is entered, and we do not send a proof or mockup before production. If a spelling error came from the order itself, the change-of-mind rules above still let you return the jersey within 60 days with a free label.

6. How to start a return

1. Email [email protected] or use our Submit a Ticket form. Include your order number, the items you want to return and the reason (wrong size, changed mind, fault, and so on).
2. For a fault or damage, attach a clear photo of the item and, if relevant, of the packaging and shipping label.
3. We reply within 24 hours on business days with your return instructions and, for change-of-mind returns and our own mistakes, a free return label.
4. Pack the item securely, attach the label and drop it off with the carrier named on the label. Keep the receipt or tracking number.
5. When the return arrives, we check it and send your refund or replacement. Refunds go out within 7 days of receiving your return.

Please do not post items back to our business address in Elk Grove unless we ask you to. Returns are processed through the label and address we give you by email, which makes sure your parcel is matched to your order. Where we need to confirm the exact return address for your country, we will do so in that email.

7. Team and multi-jersey orders

Team orders work the same way as single jerseys. You can return one jersey from a set, several, or the whole order within 60 days. If several players need a different size, list them in one email with the names and numbers printed on each jersey so we can match them quickly. Refunds for partial returns cover the items sent back; shipping was free, so there is nothing to deduct for postage.

8. Items we cannot accept

We aim to accept nearly everything, but we may decline a change-of-mind return if an item was clearly worn heavily, damaged after delivery, altered, or returned after the 60-day window. Gift cards, if we sell them in the future, will follow their own terms. If we cannot accept an item, we will explain why and, where possible, send it back to you.

9. Gifts

If you received a Jerz Hub jersey as a gift, you can still return or exchange it within 60 days of delivery. Ask the person who bought it for the order number, or send us the name on the order and the delivery address and we will look it up. We can refund to the original payment method or issue store credit, which never expires, so the gift is not lost.

10. Store credit as an option

Instead of a refund to your original payment method, you can ask for Jerz Hub store credit. Store credit never expires and can be used on any jersey in the shop, which can be handy when a team plans its next season’s order. Choosing store credit is always your decision; we never force it in place of a refund.

11. Return shipping and tracking

The free return label we send includes tracking. Please keep the tracking number until your refund or replacement is confirmed. If a return parcel is lost while using our label, contact us and we will help; we will not hold you responsible for a carrier losing a parcel sent with our label. If you choose to send an item back by your own method instead of our label, please use a tracked service so the parcel can be found if needed.

12. International returns

Customers in Canada, Australia and New Zealand follow the same 60-day policy. Because the parcel crosses a border on the way back, it may take longer to reach us than a domestic US return. Duties and taxes on returned goods depend on the destination country and the carrier; please contact us before posting and we will help you choose the simplest way to send it.

13. Before you order

A few minutes before checkout can save a return later. Compare our Size Guide with a jersey you own, double-check every name and number in the personalisation fields, and choose the sleeve and colour options carefully. If you would like a second opinion, email us your measurements and the product link. Shipping is free and explained on our Shipping & Delivery page, and if you need to cancel or edit an order within 24 hours, see Cancel or Change an Order.

Return scenarios by sport

Baseball and softball jerseys. Button-front cuts can feel different across the shoulders from a pullover. If a button-front feels tight when buttoned over a base layer, return it within 60 days with our free label and choose the next size up. Softball players who prefer a fitted look often check our size chart against a favourite tee first.

Football jerseys. Football cuts are often worn over pads, so a jersey that fits perfectly over pads may feel roomy without them. If you sized for pads and changed your mind, that is a normal change-of-mind return. Tell us whether you plan to wear pads when you ask for help with the replacement size.

Basketball jerseys. Sleeveless tops are judged mostly by length and armhole depth. If the armholes sit lower than you like, say so in your return email and we will suggest a size or cut that suits you better.

Hockey jerseys. Hockey sweaters are cut wide to go over shoulder pads and elbow pads. Players who wear one casually sometimes want a smaller size. A return for that reason is fine within the 60 days.

Blank jerseys. Our logo-free jerseys carry no name or number, which makes them simple to swap. They follow exactly the same 60-day policy and free change-of-mind label.

What happens after your return arrives

When your parcel reaches us, we match it to your order with the tracking number on our label, check the items and confirm by email. If you asked for a refund, it is sent within 7 days of receiving the return. If you asked for an exchange, we confirm that the replacement is in production and email the new tracking number once it ships. If anything in the parcel does not match what we expected, such as a missing jersey from a team set, we contact you before closing the return so nothing is lost between us.

Policy details that our listing does not cover, such as a specific date by which a parcel must be posted after a return is approved, are handled case by case: contact us and we will help.

14. Contact

Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US. Email [email protected]. We answer within 24 hours on business days. More answers are in our FAQs and the Help Center, and the full terms of sale are in our Terms of Service.