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\nWelcome to Jerz Hub. These Terms of Service (“Terms”) set out the rules for using jerzhub.shop and for buying from us. Jerz Hub makes custom sports jerseys that carry the name and number you choose, for baseball, football, basketball, hockey and softball, and it also sells plain jerseys with no logos at all. When you browse the site, add a jersey to your cart or complete checkout, you accept these Terms together with the policies linked from them. If something here is unclear, write to support@jerzhub.shop before you order and we will explain it in plain words. Nothing in these Terms takes away a consumer right that the law says cannot be removed.
\nThe site is operated by Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US. Email is our only support channel, and the address for every question is support@jerzhub.shop. We answer within 24 hours on business days. When these Terms say “we”, “us” or “our”, they mean Jerz Hub; “you” means the person using the site or placing the order.
\nYou can use jerzhub.shop to look at jerseys and buy them for yourself, your family, a friend, a club or a group you belong to. To place an order you need to be old enough to enter a binding agreement where you live, or have a parent or guardian who agrees to the purchase. If you open an account, keep your password private and tell us quickly if you think someone else has signed in. You are responsible for orders placed through your account until you let us know about a problem.
\nOur range has two halves. The first is custom jerseys: you pick a cut and colour, then type a name, a number and any optional extras the product page offers, and we print the jersey with your text. The second is blank jerseys: the same kind of athletic tops with no name, no number and no logo, for players and coaches who want a clean shirt or plan to decorate it themselves. Jerz Hub designs are generic sports styles. We do not sell, copy or imitate the uniforms, crests, colours combinations sold as team identities, or names of any professional, college or amateur club or league, and nothing we sell is endorsed by one.
\nWe work hard to describe each jersey honestly: the cut, the colours, the sizes on offer and what the personalisation fields allow. Pictures on product pages can be digital previews rather than photographs of the exact item you will receive, and screens show colours differently, so a shade may look a little brighter or darker in your hands. The live preview next to the personalisation fields shows roughly where your text will sit; it is a guide to layout, not a print-ready proof. If a jersey arrives clearly different from what the page described, our Refund Policy and Returns & Exchanges Policy cover you.
\nCustom jerseys are printed with the exact characters you type. Before you add the jersey to your cart, read every field twice: spelling, spacing, capital letters and the number all go to production as they are. Because we do not send a proof or mockup before printing, the text in your order is the final version unless you change it within 24 hours of ordering through Cancel or Change an Order. Optional extras, where a product offers them, add their price only when you fill them in, and the total is shown before you pay.
\nBy entering text you confirm that you have the right to use it. Please do not ask us to print the name of a real sports team, league, club, school, player, mascot or brand, a slogan you know belongs to someone else, or anything offensive, hateful or unlawful. We may decline or cancel an order whose text breaks this rule, and we refund it in full if we do. A personal name, a nickname, a family name or a number of your choice is always fine.
\nAll prices are in US dollars. We can change prices at any time, but the price shown in your cart at checkout is the price you pay for that order. Shipping to the US, Canada, Australia and New Zealand is free. Jerz Hub does not add sales tax at checkout. If a price is plainly a mistake, for example a jersey listed at a fraction of its normal price because of a typing error, or if an item turns out to be unavailable after you order, we will email you and either fix the order with your agreement or cancel it and refund every cent within 7 days.
\nWhen you place an order you are offering to buy the items in your cart. The contract is formed when we send the order confirmation email. We may refuse or cancel an order if payment cannot be verified, if we suspect fraud, if the address cannot be delivered to, if the personalisation text breaks section 5, or if the order otherwise breaks these Terms. Any payment taken for a cancelled order is refunded in full.
\nYou agree to pay the total shown at checkout using one of the methods offered there. The methods available are listed at checkout and explained on our Payment Methods page. Payments are handled by the payment provider you choose; Jerz Hub does not see or keep your full card number. Never send card details to us by email, and we will never ask you to.
\nOrders ship from the USA. We prepare each order within 1-3 business days, and delivery then takes 7-14 business days to addresses in the United States, Canada, Australia and New Zealand. Shipping is free with no minimum order. These are estimates rather than guarantees, because carriers and customs can cause delays outside our control. Import duties or taxes for parcels going outside the United States depend on the destination country. The full details are in our Shipping & Delivery policy. If a parcel is late, lost or arrives damaged, contact us and we will help put it right.
\nYou can cancel an order, or change its size, colour, name, number or address, within 24 hours of placing it. Email support@jerzhub.shop with your order number and the change you want. After 24 hours the jersey may already be in production and we may not be able to change it; at that point the return process applies instead. A cancelled order is refunded within 7 days. See Cancel or Change an Order for the step-by-step version.
\nYou can return a jersey within 60 days. For change-of-mind returns we pay the return postage by sending you a free return label. Once the return reaches us, we send your refund within 7 days, to your original payment method or as store credit if you prefer it. Store credit never expires. The conditions, the steps and the exceptions are explained in our Returns & Exchanges Policy and Refund Policy; those pages form part of these Terms.
\nIf we run a promotion or share a discount code, it works only on the terms announced with it. Codes have no cash value, cannot be exchanged for money and normally cannot be stacked unless the promotion says so. We may end a promotion at any time. Ending one never changes the price of an order that has already been placed.
\nSometimes customers email photos, for example to show a printing fault or to ask about fit. You keep ownership of anything you send. You allow us to use it only to handle your request. Customer photos are deleted 30 days after delivery of the related order. We do not publish customer photos or names anywhere on the site.
\nProduct reviews on jerzhub.shop can only be left by verified buyers. A review must be honest, describe your own experience and stay within the law. We may hide a review that contains personal data, abusive language, spam or content that infringes someone else’s rights. We never write reviews ourselves or pay for them.
\nThe Jerz Hub name, the hexagon logo, our product designs, product images, descriptions, page text, layout and code belong to Jerz Hub or are used with permission. You may share links to our pages, but you may not copy our content, sell our designs elsewhere or use our name in a way that suggests a connection with us. Our Intellectual Property Policy explains what is allowed, and our DMCA page explains how to report copyright concerns.
\nPlease do not misuse jerzhub.shop. That includes trying to break or probe its security, running bots or scrapers other than normal search engine indexing, placing fake or fraudulent orders, uploading harmful code, harassing other people or using the site for anything unlawful. We may block access or cancel orders connected with misuse.
\nWe run the site as it is and cannot promise that it will always be online or free of errors. As far as the law allows, we are not responsible for indirect or consequential losses, such as a missed game day or lost business, and our total responsibility for an order is limited to the amount you paid for it. These limits do not apply to anything the law does not let us limit, such as liability for death or personal injury caused by our negligence, or for fraud. Your statutory rights as a consumer stay in place.
\nWe are not responsible for delays or failures caused by events we cannot reasonably control, such as severe weather, carrier disruption, customs hold-ups, strikes, power or internet outages, or government action. If one of these affects your order, we will tell you, keep you updated and offer a refund if the delay becomes unreasonable.
\nThese Terms are governed by the laws of California, United States. This does not take away any mandatory protection given to you by the consumer laws of the country where you live. If something goes wrong, please email us first: most problems are solved in one or two replies. If we cannot agree, either of us may take the matter to the courts that have jurisdiction under those laws.
\nIf a court decides that one part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.
\nWe may update these Terms when our products, policies or the law change. The “Last updated” date at the top shows the most recent version. The Terms that were live when you placed an order are the ones that apply to that order.
\nFor any question about these Terms, email support@jerzhub.shop or use our Contact Us page. We reply within 24 hours on business days. How we handle personal data is explained in our Privacy Policy.
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