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\n| Situation | \nRefund sent | \n
|---|---|
| Return received (within 60 days of delivery) | \nWithin 7 days of receiving the return | \n
| Order cancelled within 24 hours | \nWithin 7 days of confirming the cancellation | \n
| Store credit instead of refund | \nIssued within 7 days, never expires | \n
This page deals with the money: when Jerz Hub owes you a refund, how much you get back, how fast we send it and where it lands. It sits alongside our Returns & Exchanges Policy, which covers the practical steps of posting an item back, and our Cancel or Change an Order page, which covers stopping an order before it is made. If a refund you expected has not appeared, write to support@jerzhub.shop with your order number; we reply within 24 hours on business days.
\nYou are entitled to a refund from Jerz Hub in these situations:
\nA refund covers the price you paid for the returned or affected items, including any add-on charge you paid for personalisation such as a name or number on those items. Shipping on Jerz Hub orders is free, so there is no shipping charge to refund or deduct. We do not charge restocking fees and we do not take a fee for processing a refund. For change-of-mind returns we pay for the return label, so the cost of sending the item back is not taken from your refund either.
\nIf you return only part of an order, the refund covers the items sent back. If a discount was applied to the whole order, the refund for each item reflects the price you actually paid for it after that discount.
\nOnce your return reaches us, we check it and send the refund within 7 days of receiving it. For a cancellation within the 24-hour window, the refund is sent within 7 days of the cancellation being confirmed. For a lost parcel or a fault where we do not need the item back, the refund is sent within 7 days of us approving it. We email you when the refund has been issued.
\nAfter we send it, your bank, card issuer or payment provider needs its own time to show the money in your account. That part is outside our control and can vary between providers. If more than a week has passed after our refund email and you still cannot see it, contact your provider first with the date and amount, and then let us know if they cannot find it.
\nRefunds go back to the payment method used for the order. We cannot send a refund to a different card, account or person, because that keeps your payment secure and prevents fraud. If the original card has been cancelled or has expired, your bank will usually route the refund to the replacement card or the account behind it; if that is not possible, contact us and we will find a solution with you.
\nIf you prefer, you can choose Jerz Hub store credit instead of a refund to your payment method. Store credit never expires and can be used on any jersey we sell. It is only ever given when you ask for it.
\nCustom jerseys carry the name and number you typed into the fields on the product page. We still accept them back for a refund within 60 days, including for a change of mind, and we still send a free return label. We print exactly what is entered and do not send a proof or mockup before production, so please check each field carefully before you check out. If the jersey shows something different from what you entered, the refund or reprint is on us.
\nWhen a change-of-mind return arrives, we check that the item is not damaged, altered or heavily worn. Trying it on and one gentle wash are fine. If an item comes back in a state we cannot accept, we contact you before deciding anything, explain what we found and, where possible, offer to send it back to you. For faulty items there is no condition check beyond confirming the fault.
\nWe do not make partial refunds as a way of cutting what you are owed. A partial refund only happens when you return part of an order, or when you agree to one, for example if you decide to keep a jersey with a small issue and we agree a partial refund with you instead of a replacement. Any such arrangement is confirmed by email before we send the money.
\nIf a parcel is lost, we first ask the carrier to trace it. If it cannot be found, we offer a replacement or a full refund, your choice. If a parcel arrives later than the usual delivery estimate, contact us and we will help; please see our Shipping & Delivery page for the times we work to. We do not set a fixed waiting period or claim deadline here, so please get in touch as soon as you are concerned.
\nIf something has gone wrong, please contact us before you open a dispute or chargeback with your bank or payment provider. We reply within 24 hours on business days and can usually solve the issue faster than a dispute process, which can freeze the payment and delay any refund. You keep all of your rights with your provider; we simply ask for the chance to put things right first.
\nOur checkout does not add sales tax to orders. For deliveries to Canada, Australia and New Zealand, import duties or taxes may be charged by the destination country’s authorities or the carrier; these depend on the destination country and are not collected by Jerz Hub. Whether they can be recovered when an item is returned depends on the rules of that country. Contact us and we will help where we can, for example by providing order documents.
\nWhen a jersey was a gift, the refund goes back to the person who paid for it unless you ask for store credit instead. Store credit can be issued to the person who returns the gift, so they can choose something else from the shop. Just mention in your email that the order was a gift.
\nEmail support@jerzhub.shop or use our Submit a Ticket form. Please include:
\nWith those details we can usually answer in a single reply. We respond within 24 hours on business days.
\nA size swap. You order a custom softball jersey, it runs larger than you hoped, and you ask for a return on day 20. We send a free label, the jersey reaches us a week later, and the refund for the jersey and its name and number add-on goes out within 7 days of it arriving. You place a new order in the smaller size whenever you like.
\nA wrong number. You entered 12, but the jersey shows 21. Send us a photo. We remake the jersey with 12 at no cost or refund it in full, as you prefer; you pay nothing for postage.
\nA quick cancellation. You order a set of blank hockey jerseys and realise an hour later that you chose the wrong colour. You email us within 24 hours, we cancel the order, and the refund is sent within 7 days of the cancellation being confirmed.
\nThere is no difference. A logo-free blank jersey and a jersey printed with a player’s name and number are refunded under the same rules, within the same 60 days, with the same free label for change-of-mind returns and the same 7-day refund timing. We chose this on purpose: the name on a jersey should never make it harder to send back. The only practical difference is that a returned custom jersey cannot be resold, which is a cost we accept so that you can order with confidence.
\nIf you pick store credit instead of a refund, we add the full refundable amount to a credit balance linked to your email address and confirm the balance by email within 7 days of receiving your return. The credit never expires. It can be spent on any product in the shop, across as many orders as you like, until the balance is used up. If an order costs more than your balance, you pay the difference at checkout. Teams sometimes use credit to cover next season’s jerseys for new players, which keeps everything under one email. If you change your mind about credit before you spend any of it, contact us and we will talk through the options with you.
\nQuestions about a refund that this page does not settle, including unusual payment situations, are handled individually: contact us and we will help.
\nFor the return steps, read the Returns & Exchanges Policy. For cancellations, see Cancel or Change an Order. Payment options are explained on our Payment Methods page, and the full terms of sale are in our Terms of Service. Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US ยท support@jerzhub.shop.
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