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\nWelcome to the Jerz Hub Help Center. Think of it as the locker room for every question about ordering a jersey from us: how lettering works, which size to pick, when your parcel will land and what to do if something is not right. Each topic below gives a short answer and points you to the full page. If you would rather just ask, email support@jerzhub.shop and expect a reply within 24 hours on business days.
\nStart with your sport. The menu splits the catalogue into custom baseball, football, basketball, hockey and softball jerseys, plus a collection of blank, logo-free jerseys. Inside each collection, styles differ in cut, panel layout, stripes and colour combinations. Every product page lists the colours and sizes available for that exact style.
\nIf you are kitting out a whole team, choose one style and colour so the roster matches, then add each player separately with their own name, number and size. If you only need a practice top or plan to letter jerseys yourself, the Blank Jerseys collection has plain options without any logo or text.
\nCustom styles have built-in fields on the product page. Depending on the style you may see a back name, a back number, a front number or a sleeve number. Each field shows its add-on price, and you are charged only for the fields you fill in. As you type, a live preview shows where the text sits on the jersey.
\nWe do not send a separate proof before production, so the preview and your typed text are the final instructions. Double-check spelling, spacing and capital letters. You can print your own name, a nickname, COACH, a family surname or a year. We cannot print team or league names, crests, mascots, brand names or the names and numbers of real athletes in a way that copies their jerseys.
\nMade a typo? Email us within 24 hours of ordering with the order number and the corrected text, and we will update it before production.
\nSizes are listed per style, and each page links to the Size Guide. Measuring a jersey that already fits well is the quickest route: lay it flat, measure armpit to armpit and top to bottom, then compare. For football and hockey, measure over the pads the player will wear. When in doubt between two sizes, the larger one is usually the safer pick for game wear.
\nIf the fit is still off when the jersey arrives, our 60-day return window and free return label for change-of-mind returns mean you can send it back or exchange it.
\nWe ship to four countries: the United States, Canada, Australia and New Zealand. Shipping is free on every order. We prepare each order within 1 to 3 business days and then hand it to the carrier; transit takes 7 to 14 business days. When your order ships you receive an email with a tracking link.
\nFor parcels going to Canada, Australia or New Zealand, any duties or import taxes depend on the destination country. Read Shipping & Delivery for the full picture.
\nUse the Order Tracking page with your order number and billing email to see the latest status. The tracking link in your shipping email shows the carrier view with scan updates. Tracking can take a day or two to show the first scan after we ship, so a short pause is normal.
\nYou have 24 hours after placing an order to change the size, colour, name or number, or to cancel it completely. Email us with the order number and the change. After that window, production may have started and changes are not guaranteed. Details are on Cancel or Change an Order. Refunds for approved cancellations are sent within 7 days.
\nReturns are accepted within 60 days of delivery. For change-of-mind returns we pay return postage and send you a free return label. We send refunds within 7 days of receiving the return, either to your original payment method or as store credit if you prefer. If an item arrives faulty or printed differently from what you typed, we will replace it or refund it.
\n\nThe payment options available to you are shown at checkout. The total before you pay is the full amount for your items, with free shipping and no sales tax added at checkout. See Payment Methods.
\nWe use your details only to process and deliver your order and to answer your messages. If you send us photos, for example of a damaged item, we delete them 30 days after delivery of the order they relate to. Read the Privacy Policy.
\nOur Terms of Service explain how orders work. The Intellectual Property Policy explains why we do not print protected names and logos, and the DMCA page explains how a rights owner can contact us.
\nHere is what usually happens after you find the jersey you want, so you know what to expect at each stage.
\nOrdering for a squad is mostly about staying organised. Collect each player name, number and size before you start, and decide on one style and colour. Check for duplicate numbers on your list, because we print exactly what is entered and do not compare jerseys inside an order against each other.
\nAdd the jerseys one by one. If two players need the same size and the same text, such as COACH, you can raise the quantity in the cart; otherwise keep each player as a separate line. Before paying, scroll through the cart and compare it against your list line by line.
\nIf the season start date is close, count the timing backwards: 1 to 3 business days of preparation plus 7 to 14 business days of transit. Weekends and holidays do not count. If your date is tight, email us before ordering and we will tell you honestly whether it is realistic.
\nThe store works on phones, tablets and computers. On a phone, the size, colour and lettering fields stack under the product photos, and a bar with the price and Add to cart button stays within reach as you scroll. If any part of the site is hard to use with a screen reader, keyboard or zoom, tell us at support@jerzhub.shop and describe what happened; we will help you complete your order by email and work on fixing the problem.
\nTo keep expectations clear: we do not offer phone or chat support, we do not send design proofs, and we do not print logos or the names of professional teams, leagues, colleges or brands. We also do not ship outside the United States, Canada, Australia and New Zealand at this time. Everything else about your order, we are glad to help with.
\nMost answers are already on this site, and checking first can save you a wait. Search the FAQs for your keyword, look at the status of your order on Order Tracking, and read the relevant policy. If you still need us, include your order number, the email used at checkout and a short description of what you need. Photos help with any question about print or condition.
\nA jersey with a name and number makes a personal gift for a birthday, a first season, a retirement from the rec league or a coach at the end of the year. Enter the recipient address at checkout, and send us an email after ordering if you want to confirm anything about the parcel. Remember that the 60-day return window and free change-of-mind return label apply to gifts too.
\nEmail is the only support channel at Jerz Hub. Write to support@jerzhub.shop with your order number if you have one. Our Submit a Ticket page lists what to include for a fast answer, and Contact Us has our business details. Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US.
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