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\nJerz Hub is a jersey shop for five sports at once: baseball, football, basketball, hockey and softball. Most of what we sell is a jersey with the name and number you type in yourself; the rest is a plain, logo-free jersey for players and coaches who want a clean look or who letter their own. The answers below are grouped by topic so you can jump to the part you need. Anything missing? Write to support@jerzhub.shop; a person reads every email and answers within 24 hours on business days.
\nOpen any custom jersey and look below the size and colour choices. You will see built-in text fields such as Back name, Back number and, on some styles, a front number or a sleeve number. Type exactly what you want printed, check the live preview that updates as you type, then press Add to cart. Your text travels with the order, so there is nothing to email afterwards.
\nEach field shows its own add-on price next to the label, and that amount is added only when you actually fill the field in. Leave a field empty and you pay nothing for it. The running total above the Add to cart button always shows the real price before you commit.
\nEach field has its own limit, shown under the box while you type. Names usually allow up to about a dozen letters and numbers allow two digits. Short names print larger and read better from the stands, so if your surname is long, a nickname or initials can look sharper.
\nNo. We do not send a proof or mockup before production. The live preview on the product page is your proof, and what you type into the fields is what we print, spelling and capital letters included. Please read your text twice before checkout. If you spot a typo after ordering, email us within 24 hours and we will fix it before production starts.
\nYou can print your own player name, nickname or number. We do not print logos, crests, mascots or the names of professional teams, leagues, colleges or brands, and we do not make copies of jerseys worn by real teams or athletes. Our designs are original stripes, panels and colour blocks. If you need a plain jersey to decorate yourself, our blank, logo-free jerseys are the way to go.
\nLetters A to Z, digits and simple punctuation such as a hyphen, a period or an apostrophe work best. Emoji and decorative symbols cannot be printed and may be removed by the field before you can add the item to the cart.
\nYes. Add one jersey at a time, each with its own name, number and size, and they will all sit together in one cart and ship together where possible. A simple spreadsheet beside you helps: one line per player with name, number and size, then copy each line into the product page.
\nEvery product page links to our Size Guide. The most reliable method is to lay a jersey you already like flat, measure across the chest from armpit to armpit, and compare that number with the chart. If you sit between two sizes, choose the larger one for layering over pads or a base layer.
\nOur football and hockey styles are cut with extra room through the shoulders and chest so they can go over gear, but pads differ a lot between players. Measure the player with the pads on and compare with the chart, or send us the measurement and we will suggest a size.
\nSeveral styles come in youth sizes as well as adult sizes; you will see them in the size drop-down on each page. If a style lists only adult sizes, it is not offered in youth sizes at the moment.
\nYou have 60 days from delivery to return or exchange. Change-of-mind returns, including the wrong size, come with a free return label from us. Read the Returns & Exchanges Policy for the steps.
\nWe ship to the United States, Canada, Australia and New Zealand, and shipping is free on every order with no minimum spend. Orders ship from the USA.
\nEach order is prepared in 1 to 3 business days, then transit takes 7 to 14 business days to the US, Canada, Australia and New Zealand. Weekends and public holidays are not business days. Full details are on Shipping & Delivery.
\nOrders to Canada, Australia and New Zealand cross a border, and any duties or import taxes depend on the rules of the destination country. We cannot predict the exact amount for every parcel. If you are unsure, check with your local customs office before you order, or write to us and we will help.
\nWhen your order ships, we send an email with a tracking link. You can also use our Order Tracking page with your order number and billing email.
\nCheck the tracking link first, then look around the delivery spot and with neighbours. If the parcel still has not turned up, email us your order number and we will look into it with the carrier and help you with a solution.
\nYes, within 24 hours of placing it. Email us with your order number and what you want to change, such as a size, a colour, the name or the number, or ask us to cancel. After 24 hours the jersey may already be in production. See Cancel or Change an Order.
\nLook in your spam, junk and promotions folders first. Confirmation emails go to the address typed at checkout, so a small typo can send it elsewhere. If it still has not arrived, email us from the address you think you used and we will check.
\nThe simplest way is to place a second order. If you want both to travel together, mention both order numbers to us within 24 hours and we will try to ship them together.
\nYou can return items within 60 days of delivery. For change-of-mind returns we pay the return postage and send a free return label.
\nWe send the refund within 7 days of receiving your return. Your bank or card issuer may take a few more days to show it. Read the Refund Policy for details.
\nYes. If you prefer store credit to a refund, just say so in your return request. Jerz Hub store credit never expires.
\nPlease email us within a reasonable time after delivery with your order number and a clear photo of the problem. If we printed something different from what you typed, or the jersey is faulty, we will make it right with a replacement or a refund.
\nThe payment options available for your order are shown at checkout. See Payment Methods for more information about how payment works at Jerz Hub.
\nOur checkout does not add sales tax. The total you see before you pay is the amount charged for your items.
\nYou can check out as a guest. An account simply keeps your order history and addresses in one place for next time.
\nBlank jerseys carry no logo, no name and no number. They suit practice days, team sets you letter locally, costume events or anyone who prefers a clean look. They are found in the Blank Jerseys collection.
\nFollow the care label sewn into the garment. As a general habit for printed sportswear, turn the jersey inside out, wash cold with similar colours, skip bleach and fabric softener, and hang it to dry. Do not iron directly over the lettering.
\nFabric details for each style are listed on its product page when we have them confirmed. If a page does not answer your question about material or weight, email us before ordering and we will tell you what we know.
\nNo. Jerz Hub is an independent shop. Our jerseys are original designs and are not affiliated with, endorsed by or connected to any professional team, league, college, club, athlete or sports brand.
\nIt depends on the style. Each baseball and softball product page names the cut in its title and description, for example full-button or two-button. Pick the cut on the page; the lettering fields work the same way for every cut.
\nWhere a style supports sleeve or shoulder numbers, you will see a separate field for it on the product page with its own add-on price. If the field is not there, that style prints the number on the back (and front, where offered) only.
\nOnly when the product title says it is a set. A single jersey listing is the jersey only. Sets list exactly what is included in the description, and shorts are sized with the same chart as the jersey unless stated otherwise.
\nSome softball styles are cut for a different fit than our baseball styles. Always use the size chart linked from the specific product page rather than assuming two styles fit the same.
\nOf course. Plenty of our customers order a single jersey with a family name and a birthday year as a gift, a jersey for a coach with COACH on the back, or a matching set for a fan group. The fields accept any name you choose as long as it is not a protected team or brand name.
\nYes. Enter the recipient name and address as the shipping address at checkout. If it is a gift, mention that in an email after ordering and we will tell you what the parcel will contain.
\nPrices on the site are the prices we charge. If you are planning a large order, email us first with the style, the number of jerseys and the sizes, and we will confirm timing and any help we can offer before you place it.
\nWe handle each jersey on its own merits. If one item has a print error or a fault, we fix that item without asking you to return the rest of the order.
\nOur Help Center groups guides by topic, and the Submit a Ticket page explains what to include so we can solve your question in one reply. You can always reach us at support@jerzhub.shop. Jerz Hub, 9071 Fanega Court, Elk Grove, CA 95758, US. Please note this address is for correspondence; do not send returns there unless we ask you to.
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